•	Remote network management

•	On-site service and administration

•	Carryover of hours accrued from month to month within contract period and within consecutive contract periods

•	Same day response

•	Phone support (available to a customer's IT department)

•	Extra hours can be purchased each month at contract hourly rate

•	Can upgrade contract at anytime

•	Can downgrade contract one time within a 12 month period

•	Microsoft Certified technicians with a minimum certification of MCP

•	Maintenance Documentation (Extensive and detailed logging for systems and servers)

Our annual Service Level contract entitles you to discounted hourly rates, based on the level of usage you wish to purchase. You may purchase a 5, 10, or 20 hour contract for the prepaid monthly charges listed below. Additional hours may be purchased at the indicated hourly rate.
Click here for Fredricksburg rates.

Hrs Per/Month	Hourly Rate	Prepaid Monthly Charge
5 Hours	$110.	$550.00
10 Hours	$100.	$1000.00
20+	$90.	$1800.00

Try a 3 Month Trial Service Agreement

•	No long-term commitment

•	Try out the service before going on contract

•	Rate lock-in for 3 month trial period

•	Can upgrade at anytime within 3 month trial period. When upgrading the new contract period is 12 months minus the amount time already used in the 3 month trial period. Example: upgrade at the end of 3 months and the contract period is only 9 more months from the upgrade date.

•	At end of 3 month trial period, you must sign the Annual Service Level contract to receive these lower rates.

•	Lower hourly rate than non-contract rate

•	Rate Lock-in for any hours exceeding contracted hours

•	Increased computer uptime resulting in worker productivity

•	Reduced risk of losing valuable business data

•	Easier to plan and project budgets for IT hardware, software, and service

•	Be advised on current and new technology costs, benefits, and pitfalls

•	Peace of mind from knowing that you properly maintain your computer and network system(s)

•	Increased security from viruses, hackers, and unauthorized use

•	Continuous improvement in the application of information technology

•	Effectively manage fluctuation in IT staff work load

•	Convenience of having an IT staff member without paying employee benefits

•	Flexibility in how service hours can be applied (e.g., Data backup setup and maintenance, remote access setup, Special Projects such as installing new hardware, software, IT consulting, or IT project management)

•	More return value from technology investments

•	More service value as a result of having an ongoing long-term relationship with a Technician that has been assigned to your account